FAQs

This FAQ page will address the majority of your general questions about the ordering process, but if you have any question that is not covered below, shoot us an email at hello@kimposed.com.

 

HOW MUCH IS SHIPPING?

The shipping cost varies on your location, weight, and speed of shipment. Shipping quotes are provided during the checkout process.

If you are in the continental US:
Orders less than $8 will have a flat rate of $0.99, shipped via USPS. These shipments will not have tracking information to keep the costs low for you! Orders between $8 and $50 will be shipped via USPS WITH tracking information at a flat rate of $3.99. If you place an order for more than $50, your order ships free!

If you're in Hawaii and Alaska:
The shipping quote will be provided during the checkout process.

If you're outside the US:
Unfortunately, I do not ship orders internationally. This may change, so please check back later!

HOW FAST WILL MY ORDER SHIP?

Please allow 1-5 business days for items to be processed before it ships. You will be notified if there any delays in your shipment outside of this timeframe. If you need an item sent quickly to make a deadline, please let us know and we’ll try our hardest to work something out. 

Backordered and pre-order items will require additional processing time. Please send us an email if you have any questions about this.

WHAT ARE YOUR BUSINESS HOURS?

We ship packages and return emails from 8am-5pm, Monday-Friday, excluding major holidays. If you contact us regarding your order outside of those hours, we’ll get back to you as soon as we’re back in the studio.

HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE?

We ship United States domestic orders via USPS First Class Mail or USPS Priority Mail.

Our studio is located in Seattle, so it can take 7 or more business days for packages to reach the East Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately).

CAN I TRACK MY ORDER?

Yes, if you're order is over $7, you will be provided a tracking number for your order via email when your order has been shipped. For orders less than $7, your order will be shipped via USPS without tracking information to save you on shipping costs.

WHAT’S YOUR RETURN POLICY?

We accept returns and exchanges within 7 business days of order delivery. Custom orders are non-returnable and non refundable. Please visit our return policy page for more details.

CAN YOU DRAW MY PET/HOUSE FOR ME?

I do offer some custom commissioned illustrations. You can see all of the illustration options I currently have available here.